Terms and Conditions

Website: https://nolta.in Effective date: 17 Aug 2026 Last updated: 17 Aug 2026
Version: 1.0

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1. About these Terms

These Terms and Conditions (“Terms“) govern your access to and use of the website https://nolta.in, including all pages, content, product catalogues, forms and features made available on it (together, the “Website“).

The Website is owned and operated by Kottaram Trading Company, trading as Nolta, having its office at Kottaram Tower, Payyapilly Road, Near MG Road, Kacheripady, Kochi, Ernakulam, Kerala 682035, India (“Nolta“, “we“, “us“, “our“).

By accessing, browsing or using the Website, or by submitting an enquiry through it, you agree to be bound by these Terms and by our Privacy Policy, which forms part of these Terms. If you do not agree, please do not use the Website.

These Terms constitute an electronic record under the Information Technology Act, 2000 and do not require any physical or digital signature.

2. Definitions

• “Content” means all text, images, photographs, graphics, illustrations, videos, product descriptions, specifications, catalogues, layouts, designs, logos, marks and software made available on the Website.
• “Products” means the cookware, serveware, kitchen utensils, glassware, crockery, opalware, homeware and related goods manufactured, marketed or distributed under the Nolta brand.
• “Authorised Dealer” means a distributor, retailer, dealer or service centre authorised in writing by us to sell Products or provide after-sales service.
• “You” or “User” means any person who accesses or uses the Website.

3. Eligibility

You must be at least eighteen (18) years of age and competent to contract under the Indian Contract Act, 1872 to use the Website or submit an enquiry. If you are using the Website on behalf of a business, you confirm that you are authorised to bind that business to these Terms. If you are a minor, you may use the Website only under the supervision of a parent or lawful guardian who accepts these Terms on your behalf.

4. Permitted use of the Website

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Website for your personal, non-commercial purposes — browsing Products, evaluating them, making enquiries, and locating Authorised Dealers or service support.

This licence does not include any right to resell, reproduce, republish or commercially exploit the Website or its Content.

5. Prohibited conduct

You agree not to:

1. use the Website for any unlawful, fraudulent or misleading purpose, or in breach of any applicable law, including the Information Technology Act, 2000 and rules made under it;
2. copy, reproduce, republish, distribute, adapt, translate or create derivative works from the Content, except as expressly permitted in these Terms;
3. use any robot, spider, scraper, crawler, data-mining tool or other automated means to access, extract, index or copy the Website or its Content, or systematically download product images, descriptions or catalogues;
4. reverse engineer, decompile, disassemble, probe or attempt to derive the source code or underlying structure of the Website;
5. introduce any virus, worm, trojan, malicious code, or attempt to gain unauthorised access to the Website, its servers, databases, administrator accounts or any connected system;
6. interfere with, overload or disrupt the Website or its infrastructure, including through denial-of-service attacks or excessive automated requests;
7. use the enquiry or comment forms to transmit spam, chain messages, unsolicited advertising, or content that is defamatory, obscene, harassing, hateful, invasive of privacy, infringing, or otherwise objectionable or unlawful;
8. impersonate any person or entity, or misrepresent your affiliation with any person or entity, including with us or with an Authorised Dealer;
9. use our name, logo, trademarks, product images, certification marks or Content to represent yourself as an Authorised Dealer, service centre or agent of Nolta, or to sell counterfeit, imitation or unauthorised goods; or
10. remove, obscure or alter any copyright, trademark or other proprietary notice on the Website.

We may investigate suspected breaches, remove offending content, restrict or terminate your access, and report unlawful conduct to the appropriate authorities.

6. Intellectual property

All Content, and all intellectual property rights in it, are owned by or licensed to us and are protected under the Copyright Act, 1957, the Trade Marks Act, 1999, the Designs Act, 2000 and other applicable laws and treaties.

“Nolta“, the Nolta logo, the Nolta Homeware mark, our product names, trade dress and packaging designs are our trademarks, whether registered or unregistered, in India and in other jurisdictions. Nothing on the Website grants you any licence or right to use any of them.

Third-party marks, standard marks and certification marks displayed on the Website (including quality and standards marks) belong to their respective owners and are shown only to identify the certifications or standards applicable to the relevant Products.

You may view, and take a reasonable number of copies or printouts of, pages of the Website for your own non-commercial reference, provided you retain all proprietary notices. Any other use — including reproduction of product photography or descriptions on marketplaces, catalogues, advertisements or social media in a manner suggesting affiliation or endorsement — requires our prior written permission. Requests may be sent to customercare@kottaram.in.

7. Product information, images and availability

We take care to describe our Products accurately. However:

• Images are illustrative. Colours, finishes, textures and proportions may appear differently depending on your device, display settings and photographic lighting. Styling props shown in images are not included unless expressly stated.
• Specifications may change. Dimensions, capacities, weights, materials, coatings, packaging and included accessories are indicative and may be revised without notice as Products are improved or ranges are updated.
• Availability varies. Product ranges, sets, sizes and collections displayed on the Website may not be available in all locations or with all Authorised Dealers at all times.
• Not an offer. Display of a Product on the Website is an invitation to enquire only and does not constitute an offer to sell, a representation of availability, or a binding quotation.

Statements about Product characteristics (for example, coating composition, material grade or environmental attributes) refer to the specifications applicable to the relevant Product at the time of manufacture, as tested under the applicable standards, and should be read together with the instructions and care guidance supplied with the Product.

8. Prices and how Products are sold

Unless the Website expressly offers an online ordering facility, Products are not sold directly through the Website. Purchases are made from Authorised Dealers, retail outlets and authorised online marketplaces, and the terms of sale, price, invoicing, delivery, payment and tax treatment are agreed between you and the seller.

Any price, maximum retail price, offer or promotional information shown on the Website is indicative, applies only to India unless stated otherwise, is exclusive or inclusive of taxes as indicated, and may be changed or withdrawn at any time without notice. Actual retail prices may vary between dealers and locations. In case of any discrepancy, the price charged by the seller at the point of sale, as reflected on the tax invoice, will prevail.

Delivery, where offered, is subject to serviceable locations and to the terms agreed with the seller or Authorised Dealer.

9. Enquiries and communications

When you submit an enquiry through the Website, by email, by phone or through our social media pages:

• you confirm that the information you provide is true, accurate, current and complete;
• no contract for sale, service or dealership is formed, and no commitment on price, availability, timeline or appointment arises, until we or an Authorised Dealer confirm it to you in writing;
• you consent to being contacted by us or by an Authorised Dealer, by email, phone, SMS or WhatsApp, in relation to that enquiry, notwithstanding any registration on a do-not-disturb or do-not-call list; and
• we may forward your enquiry to the Authorised Dealer or service centre nearest to you so that it can be actioned.

We aim to respond to enquiries within [3] business days during our office hours (Monday to Friday, 8:00 a.m. to 5:00 p.m. IST), but we do not guarantee any response time.

10. Warranty and after-sales service

Products are covered by the limited manufacturer’s warranty, if any, stated in the warranty card, packaging or documentation supplied with the Product. The warranty period, scope and remedy vary by Product category and are set out in that documentation, which prevails over any general statement on the Website.

To make a warranty claim, contact us or the Authorised Dealer from whom the Product was purchased, with the original tax invoice or proof of purchase, the warranty card where applicable, the Product model and batch details, and photographs of the defect. We may require the Product to be produced for inspection at a service centre.

The warranty does not cover damage or deterioration arising from: normal wear and tear, including gradual loss of gloss, discolouration or coating wear from use; misuse, abuse, dropping, impact, overheating, dry heating or flame contact beyond the recommended range; use of metal, sharp or abrasive implements, abrasive cleaners, scouring pads or harsh chemicals; failure to follow the supplied care and use instructions, including cooling cookware before washing, avoiding stacking, and using wooden or silicone utensils; use on incompatible heat sources; dishwasher use where not marked as dishwasher-safe; commercial, industrial or institutional use where the Product is intended for household use; repair, alteration or tampering by anyone other than us or an authorised service centre; Products purchased from an unauthorised seller or without valid proof of purchase; and loss or damage caused by transport, storage, accident, fire, flood or other events beyond our control.

Nothing in these Terms limits or excludes any right or remedy available to you as a consumer under the Consumer Protection Act, 2019, the Legal Metrology Act, 2009, or any other law that cannot be excluded by agreement.

11. Product safety and correct use

Cookware, glassware, opalware and kitchen utensils involve heat, water, sharp edges and breakable materials. You must read and follow the instructions, warnings and care guidance supplied with each Product, and keep Products out of the reach of children where appropriate. Guidance on the Website is general in nature and does not replace the instructions supplied with the Product. We are not liable for injury, loss or damage resulting from use that departs from those instructions.

12. Content you submit

If you submit content to the Website — including enquiry text, reviews, comments, photographs or suggestions (“User Content“) — you confirm that you own it or have the right to submit it, and that it does not infringe any third-party right or any law.

You grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable licence to use, reproduce, adapt, publish, translate and display that User Content in connection with our business, including in marketing, on the Website and on our social media channels, with or without attribution. We are not obliged to publish, retain or moderate any User Content, and may remove or edit it at our discretion. We may use suggestions and feedback without any obligation, acknowledgement or compensation to you.

13. Third-party links and embedded content

The Website contains links to and embedded content from third-party services, including a Google Maps embed on our Contact page and links to our Facebook and Instagram pages. We provide these for convenience. We do not control, endorse or accept responsibility for third-party sites, their content, products, security or practices, and your use of them is governed by their own terms and policies.

14. Availability of the Website

We provide the Website on an “as is” and “as available” basis. We do not warrant that access will be uninterrupted, timely, error-free, or free of viruses or other harmful components. We may modify, suspend, restrict or discontinue the Website or any part of it, including any Product listing or feature, at any time and without notice, and without liability to you.

15. Disclaimers

To the maximum extent permitted by law, and subject to Section 10 and Section 17.2:

• we make no representation or warranty, express or implied, as to the accuracy, completeness, reliability, currency or suitability of the Content, including product descriptions, specifications, images, availability and price information;
• all implied warranties, conditions and terms, including those of merchantability, fitness for a particular purpose and non-infringement, are excluded to the extent permitted by law; and
• you are responsible for verifying any information on which you intend to rely, including by contacting us or an Authorised Dealer before making a purchase decision.

16. Indemnity

You agree to indemnify, defend and hold harmless Nolta, its group companies, directors, officers, employees, Authorised Dealers and service providers from and against all claims, demands, proceedings, losses, damages, penalties, costs and expenses (including reasonable legal fees) arising out of or in connection with: your breach of these Terms or the Privacy Policy; your unauthorised or unlawful use of the Website or the Content; your infringement of any intellectual property or other right of any person; any User Content you submit; or any misrepresentation of your relationship with Nolta.

17. Limitation of liability

17.1 To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, punitive or exemplary loss or damage, or for loss of profit, revenue, business, goodwill, opportunity, data or anticipated savings, arising out of or in connection with your use of, or inability to use, the Website — whether based in contract, tort (including negligence), strict liability or otherwise, and even if we have been advised of the possibility of such loss.

Our aggregate liability arising out of or in connection with your use of the Website (excluding liability under a Product warranty, which is governed by Section 10) will not exceed INR [10,000] or the amount you have paid to us directly in connection with the Website, whichever is higher.

17.2 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited, including consumer rights under the Consumer Protection Act, 2019.

18. Force majeure

We will not be liable for any failure or delay in performing our obligations where that failure or delay results from an event beyond our reasonable control, including act of God, flood, fire, earthquake, epidemic or pandemic, war, terrorism, civil unrest, strike or labour dispute, government action or restriction, failure of utilities, telecommunications or internet services, hosting or platform failure, cyber-attack, or transport or supply-chain disruption.

19. Suspension and termination

We may suspend or terminate your access to the Website at any time, without notice, if we reasonably believe you have breached these Terms or applicable law, or to protect the Website, other users or our rights. Sections 6, 12, 15, 16, 17, 20 and 21 survive termination.

20. Changes to these Terms

We may revise these Terms at any time. The revised Terms take effect when posted on this page with an updated effective date and version number. Your continued use of the Website after that date constitutes acceptance. Please review this page periodically. If you do not agree to a revision, you must stop using the Website.

21. Governing law, jurisdiction and grievances

21.1 Governing law. These Terms and any dispute arising out of or in connection with them or the Website are governed by the laws of India.

21.2 Jurisdiction. Subject to Section 21.3, the courts at Ernakulam, Kerala, India have exclusive jurisdiction. Nothing in this clause affects any right a consumer has to approach a consumer commission having jurisdiction under the Consumer Protection Act, 2019.

21.3 Amicable resolution. Before commencing proceedings, the parties will attempt in good faith to resolve the dispute by writing to the Grievance Officer below and allowing thirty (30) days for resolution. [Optional — retain only if you want binding arbitration: Any dispute not so resolved will be referred to arbitration by a sole arbitrator appointed by mutual consent under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Ernakulam, Kerala, and the language will be English.]

21.4 Grievance Officer. In accordance with the Information Technology Act, 2000 and the rules made under it:

Email: customercare@kottaram.in Address: Kottaram Tower, Payyapilly Road, Near MG Road, Kacheripady, Kochi, Ernakulam, Kerala 682035, India Office hours: Monday to Friday, 8:00 a.m. to 5:00 p.m. IST

We will acknowledge a grievance within [48] business hours and endeavour to resolve it within thirty (30) days of receipt.

22. General

• Severability. If any provision of these Terms is held invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will continue in full force.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign or transfer your rights under these Terms. We may assign ours to a group company or to an acquirer of our business.
• Entire agreement. These Terms, together with the Privacy Policy and any Product-specific warranty documentation, constitute the entire agreement between you and us in relation to the Website, and supersede all prior communications on that subject.
• No agency. Nothing in these Terms creates any partnership, joint venture, agency, franchise or employment relationship between you and us. Authorised Dealers are independent businesses and are not authorised to bind us or to make representations on our behalf beyond what we have expressly authorised in writing.
• Notices. Notices to us must be sent to customercare@kottaram.in or to the address above. We may give notice to you by email or by posting on the Website.
• Language. These Terms are drawn up in English. Where translated, the English version prevails in the event of any inconsistency.

23. Contact

Kottaram Trading Company (trading as Nolta) Kottaram Tower, Payyapilly Road, Near MG Road, Kacheripady, Kochi, Ernakulam, Kerala 682035, India Email: customercare@kottaram.in Website: https://nolta.in

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Annexure A — Additional clauses for online ordering

Do not publish this annexure while the Website is catalogue-only. When you enable a cart and checkout, move these clauses into the body of the Terms (renumbering as needed) and add separate Shipping and Returns pages, which payment gateways in India require before onboarding.

A1. Orders and acceptance. Your order is an offer to purchase. A contract is formed only when we dispatch the Products or send an express order-confirmation email, whichever is earlier. We may decline or cancel any order, in whole or in part, before dispatch — including where the Product is unavailable, the price or description was published in error, the delivery address is not serviceable, or the order appears fraudulent or is for resale. Where payment has been taken for a cancelled order, we will refund it in full.

A2. Pricing and taxes. Prices are in Indian Rupees and inclusive of GST unless stated otherwise. Shipping charges, where applicable, are shown before payment. Obvious pricing or typographical errors do not bind us.

A3. Payment. Payments are processed by third-party payment gateways. We do not store your card or bank credentials. Your use of a gateway is subject to its own terms. Orders are processed only after payment is authorised and received.

A4. Shipping and delivery. Estimated delivery timelines are indicative and are calculated from dispatch, not from order placement. Risk in the Products passes to you on delivery. Please inspect packaging on delivery and report visible damage or shortage within [48] hours with photographs of the outer packaging, the invoice and the affected Product.

A5. Cancellation, returns and refunds. You may cancel an order without charge before dispatch. After delivery, you may request a return within [7] days of delivery where the Product is unused, in its original condition, with all tags, accessories, manuals, warranty card and undamaged original packaging, and accompanied by the invoice. Products that are damaged in transit, defective or not as described will be replaced or refunded at no cost to you. Approved refunds are made to the original payment method within [7–10] business days of receipt and inspection of the returned Product. Shipping charges for change-of-mind returns are borne by you. [Adjust the exclusions list to your operations — for example, promotional or clearance items, gift sets opened or used, and Products damaged after delivery.]

A6. Accounts. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorised use. We may suspend or close accounts used in breach of these Terms.